ColorSource CPU2/CPU3 Fixtures Lock Up or Become Unresponsive

Symptoms

• Presentation 1: When quickly cycling power to the fixture (i.e. disconnecting power and reconnecting it within 20 seconds), fixture screen goes black and fixture becomes totally unresponsive while running fan at full speed. Power cycling fixture again resolves the issue.
• Presentation 2: While fixture is in use, output suddenly drops to zero, fixture screen goes black and fixture becomes unresponsive while running fan at full speed. Power cycling fixture resolves the issue.

Description

When the fixture is restarted while it's still initially booting up, it can cause the boot sequence to happen out of order and the fixture will get stuck in a halfway booted state until the fixture is powered off for at least 30 seconds and then powered back on again, so that all internal components of the fixture have had a chance to fully power off. 

Fix

The issue is usually caused by power cycling the fixture twice in a row or as a result of site power conditions. If those can be ruled out, there may be a software or firmware issue with your fixture. Update your fixture to the latest software version via UpdaterAtor Software.

If issues persist after updating to the latest fixture software, contact ETC Technical Support to determine next steps.