SmartPack or SmartSwitch Shows "SmartBoot SSI Requesting Software"
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Ensure all power has been disconnected from equipment before servicing. The information in this article is provided to assist in troubleshooting. Perform work at your own risk. If you do not feel comfortable performing the work, please contact ETC Technical Services or an authorized service provider. Be aware that ETC and its Affiliates are not responsible for any damage or injury caused by service of our products by anyone other than us or our authorized service providers, and such damage is excluded from the product’s warranty. |
Issue
My SmartPack or SmartSwitch display is showing "SmartBoot SSI Requesting Software," and it won't respond to control.
Explanation of Issue
This means the unit has dropped its firmware, and it needs to be reloaded.
Tools Required
Steps to Solution
- Connect the Whip to the DMX input of the unit as shown on page 13 of the installation guide. You will need to create an XLR to bare-end adapter.
- Power the unit back on, ensuring the cover is installed over the line voltage components.
- Follow the UpdaterAtor quick guide to load the software to the SmartPack.
- If these steps fail, contact ETC technical services to begin the process of setting up a repair.