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Electronic Theatre Controls Inc

Echo Logo Screen After Software Update on ERP/ERP-FT/Sensor IQ/EchoDIN

Issue

Upgraded Echo Power Control Processor (E-PCP) from v1.x to v2.x and all it does is show ECHO on the screen. No control of the panel anymore.  

Explanation

When updating the software in an E-PCP, take note of the current version the processor is running. If the starting software version is v2.1.0 or above, simply load the software from a USB stick using the File Operations menu. However, if the starting software version is v2.0.0 or earlier, there is an extra step involved.

  1. Install software v2.1.0 to the E-PCP.
  2. Then, install the newest software version.

Both installs can be done using the File Operations menu.

Solution

If this step has been skipped, the E-PCP will get stuck on the Echo logo splash screen and will become unresponsive to commands. This can easily be resolved in the field.

  1. Power the E-PCP down using the control breaker that supplies its voltage. 
  2. Insert a USB stick with software v2.1.0 loaded to the root directory. 
  3. Force load from the USB drive by pressing and holding Enter () and Back (<) simultaneously while powering the processor back on.
    1. Force loading the software has the risk of erasing the racks configuration. Please have a backup copy of the rack configuration available in case it is needed.  If you do not have one, contact your installing ETC dealer or ETC Technical Support.  
  4. Software v2.1.0 will automatically begin installing from the USB Stick.

Once this is completed, the newest version of software can be installed using the File Operations menu.

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