The information in this post is provided to assist in troubleshooting. Perform work at your own risk. ENSURE ANY POWER FROM DEVICES HAS BEEN DISCONNECTED BEFORE SERVICING ANY EQUIPMENT. If you do not feel comfortable performing the work, please contact us or your local service center. Be aware that ETC and its Affiliates are not responsible for any damage or injury caused by service of our products by anyone other than us or our authorized service providers, and such damage is excluded from the product’s warranty.
When Troubleshooting a Sensor IQ panel with ETC Technical Services or other ETC technicians, you may be asked for the date code on the breakers themselves. The date code is a four(4) digit number that describes when the breaker was manufactured, using two digits for the year and two digits for the week of that year ('1934' would be 2019, week 34).
The date code is located on the label affixed to the side of the breaker. The breaker will need to be removed from the panel to see this label. Please do not remove the breaker while the panel is still powered. The date code is found at the bottom of the label on the right hand side, just above the word 'LINE'.