Sensor IQ Breaker Identifies as the Wrong Type or Pole
Issue
Breaker or breakers identify as the incorrect type in About Output (ex: a breaker that should be 1-pole identifies as 2-pole)
Explanation
The breaker may need to be reassigned in Output Setup.
Steps to Solution
- In the UI, navigate to Menu -> Switching Setup -> Output Setup
- Choose the circuit with the incorrect type and update the type
- Check in About Output to make sure the circuit took the update
- If the circuit is still showing the incorrect type, swap the breaker with a known good breaker
- If the issue follows the breaker, it is likely a breaker issue. If it stays in the space, it is likely a distribution card issue
- After completing Step 5, please contact ETC Technical Services