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Electronic Theatre Controls Inc

Sensor IQ Breaker Identifies as the Wrong Type or Pole

Issue

Breaker or breakers identify as the incorrect type in About Output (ex: a breaker that should be 1-pole identifies as 2-pole)

Explanation

The breaker may need to be reassigned in Output Setup.

Steps to Solution

  1. In the UI, navigate to Menu -> Switching Setup -> Output Setup
  2. Choose the circuit with the incorrect type and update the type
  3. Check in About Output to make sure the circuit took the update
  4. If the circuit is still showing the incorrect type, swap the breaker with a known good breaker
  5. If the issue follows the breaker, it is likely a breaker issue. If it stays in the space, it is likely a distribution card issue
  6. After completing Step 5, please contact ETC Technical Services

Related Links/References

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