1st Generation Mosaic BPS Stations

Last updated
Save as PDF

Issue

I have purchased a replacement BPS button station and the new button station will not sync or work with my existing Mosaic system.

Explanation of Issue

In the early production of Mosaic BPS hardware a flash chip on the PCB was changed. This change meant that any BPS station with a serial number above 004636 must used with firmware version 1.11.4 or above.

To further explain,

BPS hardware with serials in the following range, S/N: 000001- 004635 , can work in any version of Mosaic Designer (1.x - 2.x)
BPS hardware with serials in the following range, S/N: 004636- Current, can only work in firmware versions 1.11.4 and above.

Fix/Solution

Any installation that runs into this issue should upgrade the system firmware to version 1.11.4 or greater, for sites that are able, ETC recommend upgrading to version 1.12.1.