Symptoms/Issue
The ColorSource console intermittently shuts down. This usually happens when the console is moved, or the power supply is tightened fully to the console.
Description/Explanation of Issue
This is occurring when the connection from the power supply to the 12V post on the inside of the console has a substandard connection. The 12v line drops for a split second(50ms) when connection is lost and a protection feature on a voltage regulator kicks in. This feature will not allow the console to power on again until the connection has been completely disconnected and reapplied.
Fix/Solution
- A small flathead screwdriver is needed to fix this issue.
- While looking at the back of the console, locate the power supply connector post.
- Insert the screwdriver head in between the two sections of the power supply connector post and carefully spread apart the sections by gently twisting the screwdriver.
![20190411_141738.jpg](https://support.etcconnect.com/@api/deki/files/3183/20190411_141738.jpg?revision=2&size=bestfit&width=484&height=356)
What if this doesn't resolve my issue?
If this does not resolve the issue, please contact ETC for further assistance.