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Electronic Theatre Controls Inc

Insufficient Disk Space Error when Installing Eos on ETCnomad Puck

Symptoms/Issue

When trying to install Eos version 3.1.0 or later, a dialog appears saying that the OS partition must have at least 3.5GB free and currently the available free space is under that amount. It informs of a utility that might help free sufficent space to allow the update to succed.

Not Enough Space Free.png

Description/Explanation of Issue

This dialog appears during the install process when there is not enough space on the OS partition of the console or ETCnomad Puck to proceed with the installation. The installer will place the Disk Space Cleanup utility in the Installer Archive (which is not in the OS partition) as a part of this check regardless of if there is enough space on the OS drive to continue with installation. This utility will delete diagnostic files from crashes, large log files, leftover temporary files that may not have been deleted, and, if running on an ETCnomad Puck, will give the option to delete installed versions of Cobalt.

If you are actively troubleshooting an issue with ETC Technical Services, do not run this utilty unless advised by ETC Technical Services as it may remove necessary diagnostic data.

Net3 RVI and ETCnomad Puck users that also use Cobalt are advised not to delete Cobalt using this utility. If Cobalt is deleted and is later required, a re-image of the device will be required to restore Cobalt functionality.

Fix/Solution

  1. Acknowledge the dialog and when the console returns to Eos, choose Settings from the Welcome Screen
    Welcome Screen Settings-Cropped.png
  2. On the General Tab, choose Software Update
    Software Update-Cropped.png
  3. In the software update dialog, choose ETC_DiskSpaceCleanup.exe from the installer archive (you may need to scroll down to see it)
    Select DiskSpaceCleanup-Cropped.png
  4. The cleanup utility will launch. Click Next>
    Disk Space Cleanup Start.png
  5. Choose the components you wish to delete

    Cleanup Choose Components.png

    'Remove Cobalt v7 & v8' is only available on Net3 RVI and ETCnomad Puck

    Net3 RVI and ETCnomad Puck users that also use Cobalt are advised not to delete Cobalt using this utility. If Cobalt is deleted and is later required, a re-image of the device will be required to restore Cobalt functionality.

  6. Press Cleanup. The utility will complete.
    Cleanup Complete.png
  7. Repeat steps 1 and 2 to return to the Software Update and select the version you wish to update to and proceed normally
    Select 3.1.0-Cropped.png

    If the installer continues to report that not enough space is available after running the utility, please contact ETC Technical Services for a re-image kit.

 

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