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Electronic Theatre Controls Inc

Element 2 screens are duplicated instead of extending

Symptoms/Issue

On an Element2, two monitors are plugged in.  Instead of showing different content on each screen, they show the same thing on both screens.  In Shell > Settings > General > Monitor Arrangement, only the 'A' monitor is shown.  When pressing "Identify", both screens display a large letter "A".

This may happen after an Eos software update.  Sometimes, returning to the previous software version causes the screens to each work properly.

Description/Explanation of Issue

We have seen this on a small number of consoles that have shown this as a result of hardware failing.   Please contact your local ETC Technical Support for help with this issue.

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