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Electronic Theatre Controls Inc

Opening the Control Panel on Eos Apex Consoles for Service

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Issue

It may sometimes be necessary to open the control panel on your Eos Apex Console in order to perform maintenance on parts of the console. This support post will walk you through the steps to access the control panel.

Fix/Solution

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The information in this post is provided to assist in troubleshooting. Perform work at your own risk. ENSURE ANY POWER FROM DEVICES HAS BEEN DISCONNECTED BEFORE SERVICING ANY EQUIPMENT. If you do not feel comfortable performing the work, please contact us or your local service center. Be aware that ETC and its Affiliates are not responsible for any damage or injury caused by service of our products by anyone other than us or our authorized service providers, and such damage is excluded from the product’s warranty.
  1. Power off the console and fully disconnect power
  2. Identify the latches on the console
    1. On Eos Apex 10 and 20, there are 3 holes: 1 in each hand hold and 1 in the center
    2. On Eos Apex 5, there are two: 1 on either side of the keyboard tray
  3. Using a 6mm Hex/Allen Key, give each latch a half-turn to the left
  4. Adjust the Display Panel so it is behind the console and clear of the Control Panel
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  1. Lift the Control Panel:
    1. Lift up from the wrist rest on each end. Be sure to grab ONLY the wrist rest, do not grab any of the metal on the chassis.
    2. Lift up on the control panel like the hood of a car.
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  1. Once the Control Panel is up, engage the latches on either side at the hinges. They will be called out with padlock icons.
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