The information in this post is provided to assist in troubleshooting. Perform work at your own risk. ENSURE ANY POWER FROM DEVICES HAS BEEN DISCONNECTED BEFORE SERVICING ANY EQUIPMENT. If you do not feel comfortable performing the work, please contact us or your local service center. Be aware that ETC and its Affiliates are not responsible for any damage or injury caused by service of our products by anyone other than us or our authorized service providers, and such damage is excluded from the product’s warranty.
The 5 button overlay that has the 'Display' key changed very early in Eos production. It is no longer held on by 1 screw, as it now has 2. This second screw is very hard to get to in the display panel which makes the process something that is no longer customer replaceable. If a console needs this part to be replaced it should be done by an ETC repair technician.