Windows 10 Console SSD Replacement

Overview

This article outlines how to replace the solid-state drive (SSD) in Eos family consoles running Windows 10.

If your console still boots, you can back up all of your data to external storage (such as a USB drive) and restore it onto the console once the replacement is complete. If your console does not boot, you will not be able to back up your data.

Along with the sheet linking to this page, you should have received:

• Replacement solid-state drive (M8363)
• Eos Data Rescue USB drive (4450D1022)
• Re-imaging USB drive (4450D1021)

If you are missing any of these components, contact ETC technical services.

The two USB drives may look very similar. Be sure to pay attention to the labels and make sure you use them in the correct order. The Eos Data Rescue drive should be used first, then the re-imaging drive second. Using the re-imaging drive first will result in loss of data.

I – Back Up Your Data

Before replacing the solid-state drive in your device, you must save a backup of the data that is on the original drive. This data includes the following:

• Showfiles
• System settings (network port setup, custom button setup, etc.)
• Saved 3D models, if any
• Custom pixel map media, if any

The process to back up this data will vary depending on whether the device can still boot with the original drive installed.

II – Open the Console

Select your device from the list below and follow the link for instructions on opening the console.

• Element 2
• Ion Xe and Ion Xe 20
• Ion Xe RPU
• Gio @5
• RPU3
• RVI3
• Eos Remote Interface
• Apex FP, 5, 10, 20
• Apex Processor
• Eos Expansion Processor
• ETC Puck

III – Replace the Drive

Select your device from the list below and follow the link for instructions on replacing the drive.

• Element 2
• Ion Xe and Ion Xe 20
• Ion Xe RPU
• Gio @5
• RPU3
• RVI3
• Eos Remote Interface
• Apex FP, 5, 10, 20
• Apex Processor
• Eos Expansion Processor
• ETC Puck

IV – Re-Image the Console

Select your device from the list below and follow the link for re-image instructions.

• Element 2
• Ion Xe and Ion Xe 20
• Ion Xe RPU
• Gio @5
• RPU3
• RVI3
• Eos Remote Interface
• Apex FP, 5, 10, 20
• Apex Processor
• Eos Expansion Processor
• ETC Puck

V – Restore Your Data

Exit out to the Shell. Double-tap the [Displays] key to open the Browser and double-click the line that says Exit. Tap {OK} when prompted.

Plug in the flash drive you originally used to back up your data. Once in the Shell, tap on {Settings} and navigate to {Maintenance} on the right. Restore your Show Archive from your flash drive. Tap {Restore Show Archive}. You will be prompted to choose which drive to import from. Be sure to select the flash drive you originally used to back up your data. Tap {Accept}. You will be prompted to choose the "Latest" show files or "Everything". Choosing {Everything} will restore all versions of each show from your flash drive while choosing {Latest} will only restore the most current version of each show. After making your selection, you will be presented with a prompt to select the shows you wish to restore. By default, all shows will be selected. Tap {Save}. You will be presented with a prompt explaining your files have been successfully processed. Tap {Ok}. Restore your system settings from your flash drive. Tap {Restore System Settings}. You will be prompted to select the .ini file you originally backed up to your flash drive. Once selected, tap {Ok}. You will be presented with a prompt explaining the system settings have been restored. Tap {Ok}.