Gio@5 Windows 10 SSD Replacement Procedure

Explanation

This article will walk you through how to replace or reseat the NVMe solid state drive (SSD) in your Gio@5 Win10.

While the internal design of the Win7 Gio@5 is similar, the motherboard is different and so the M.2 SATA is located in a different place. The SSD is not interchangeable between Win7 and Win10 ETC Consoles.

Procedure

I – Back Up Your Data

If your console does not boot, skip this section and head to II – Open the Console.

Boot up your console and launch into {Primary}.
Save your current show file.
1. Double-tap the [Displays] key to open the Browser and navigate to File > Save.
Exit out to the Shell.
1. Within the already-open Browser, double-tap the line that says Exit.
2. Tap {OK} when prompted.

Plug in the flash drive you want to backup your data to. This should be a different drive than the Re-Imaging Drive provided by ETC.
Once in the Shell, tap on {Settings} and navigate to {Maintenance} on the right.
Backup your show files to your flash drive.
1. Tap {Backup Show Archive}.
2. You will be prompted to choose the "Latest" show files or "Everything".
  1. Choosing {Everything} will backup all versions of each show while choosing {Latest} will only backup the most current version of each show.
3. After making your selection, you will be prompted to choose which drive to export to. Be sure to select your flash drive and not the ETC Re-Imaging Drive. Tap {Save}.

While saving, the console may appear unresponsive. Be patient and wait for the confirmation your files have been successfully processed. This may take several minutes.
Tap {OK} once the files have been processed.

Backup your system settings.
1. Tap {Backup System Settings}.
2. You will once again be prompted to choose which drive to export to. Be sure to select your flash drive and not the ETC Re-Imaging Drive. Tap {Accept}. Then tap {OK}.

II – Open the Console

Overview

This procedure is used to open an Eos Ti, Gio, Gio@5, Cobalt 20 or Cobalt 10 console. The common reasons to open the console are to check the USB connections and to re-seat the memory. If additional issues arise, contact ETC Technical Services for more information.

Tools Required

For front: Large flat-head screwdriver
For rear: #1 Philips screwdriver

Procedure

Disconnect power and other connections from the console before performing any service work.

To open the front bottom tray

Ensure the screens are in the fully down position
Using the flat head screwdriver, turn the 2x ¼-turn screws on the underside of the unit
Lift up the control panel

To open the rear bottom tray

Ensure the screens are in the fully upright position
Remove the 14 screws (10 on Gio/Cobalt 10; 9 on Gio@5) on the back panel, and remove back panel [N.B. Display panel hidden in image below]
Note: these screws can become stripped easily. Replacements are ETC Part# HWM1851 SCR M3 x 6mm PHFHMS ST BL ZC w/LT PATCH

III – Replace the Drive

The NVMe SSD is located on the main carrier board underneath of the DisplayPort connector

Gio@5 Win10 NVME Locator.jpg

Press the release feature of the DisplayPort connector to disconnect it. Avoid damaging the components directly underneath this connector, the DisplayPort cable, and the metal core ferrite that is mounted on the DisplayPort cable.
Drape the DisplayPort cable away from the motherboard to reveal the SSD.
Use a Phillips #1 driver to remove the screw which holds the SSD in place
The NVMe SSD should pop up to about a 30 degree angle. Pull the drive out.
If reseating the drive, reinsert the drive at the same angle.
If replacing the drive, insert the new drive at the same angle.
Replace the screw to push the NVMe SSD down. Make sure to fully hand-tighten the screw to ensure a good connection between the drive and motherboard.
Plug the DisplayPort cable back in.
Close the console and replace all screws.

IV – Re-Image the Console

Select your device from the list below and follow the link for re-image instructions.

V – Restore Your Data

Exit out to the Shell.
1. Double-tap the [Displays] key to open the Browser and double-click the line that says Exit.
2. Tap {OK} when prompted.

Plug in the flash drive you originally used to back up your data.
Once in the Shell, tap on {Settings} and navigate to {Maintenance} on the right.
Restore your Show Archive from your flash drive.
1. Tap {Restore Show Archive}.
2. You will be prompted to choose which drive to import from. Be sure to select the flash drive you originally used to back up your data. Tap {Accept}.

You will be prompted to choose the "Latest" show files or "Everything".
Choosing {Everything} will restore all versions of each show from your flash drive while choosing {Latest} will only restore the most current version of each show.
After making your selection, you will be presented with a prompt to select the shows you wish to restore. By default, all shows will be selected. Tap {Save}.
You will be presented with a prompt explaining your files have been successfully processed. Tap {Ok}.

Restore your system settings from your flash drive.
1. Tap {Restore System Settings}.
2. You will be prompted to select the .ini file you originally backed up to your flash drive. Once selected, tap {Ok}.
3. You will be presented with a prompt explaining the system settings have been restored. Tap {Ok}.