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Electronic Theatre Controls Inc

Local Contact Closure Relays on Ion Xe Not Functional


After attempting to use the contact closure relay, we hear no click of the relay and the state does not change. 

Description/Explanation of Issue

After updating Eos Family Consoles to 3.2.3 and updating the IMX boards within the console to v2.2.0 firmware. There is still no function of the contact closures and only the contact closures on those cards. 


  1. Go into the shell
  2. Click on settings
  3. In the top right click on Maintenance
  4. On the left hand side click on Face Panel Test.
  5. In the top tabs click on High Speed IO 4 Port 
  6. Click on Relay Test, If you do not hear the relay by the DMX ports click on and off then call Tech Support.


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