RPU Windows 7 Upgrade Eligibility
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What it is
An upgrade to Windows® 7 Embedded Standard, which includes a new hardware (motherboard, solid state drive, etc…) for some consoles in the Eos, Congo, and Cobalt family. Compatibility information is listed below. Note that if you have a Universal Fader Wing, there are some changes to consider -- see “Things to Know” below.
How it happens
Contact your local ETC Technical Services office for details. Have the serial numbers of your console and any fader wings handy so ETC can help you verify eligibility.
For customers in the United States, consoles must be sent in on a repair order (RMA) arranged with an ETC dealer. Click here to find a dealer.
Features
In addition to a solid state drive, this will allow upgraded consoles to use a wider variety of touch screens. For more information on compatible touch screens, see this support article.
Differences Between "Upgrade" and "Rebuild"
Windows 7 Upgrades require ETC to replace the motherboard, solid state drive, etc., whereas Windows 7 Rebuilds require ETC to replace not only the motherboard, solid state drive, etc., but the face panel and other internal components must be rebuilt or replaced to support the Windows 7-compatible hardware. Windows 7 Rebuilds are offered at a higher cost than the Windows 7 Upgrade due to the extra components that must be replaced. Contact your ETC Dealer for pricing.
What is Eligible
The following consoles are eligible for an upgrade. If your console is not listed in the tables below, it is not eligible for an upgrade.
Element
All Element consoles are eligible.
Ion
Ion consoles manufactured after July 24, 2009 are eligible for the Windows 7 Upgrade.
Ion consoles manufactured before July 24, 2009 are eligible for the Windows 7 Rebuild.
| Part number | Eligible for Windows 7 Rebuild | Eligible for Windows 7 Upgrade |
|---|---|---|
| 4310A1012 | 433202099 and earlier | 433202100 and later |
| 4310A1013 | 433300225 and earlier | 433300226 and later |
| 4310A1014 | 433400310 and earlier | 433400311 and later |
| 4310A1015 | 433500004 and earlier | 433500005 and later |
| 4310A1016 | 433600024 and earlier | 433600025 and later |
Congo Jr
Congo Jr consoles manufactured after July 24, 2009 are eligible for the Windows 7 Upgrade.
Congo Jr consoles manufactured before July 24, 2009 are eligible for the Windows 7 Rebuild.
| Part number | Eligible for Windows 7 Rebuild | Eligible for Windows 7 Upgrade |
|---|---|---|
| 4320A1001 | 402001009 and earlier | 402001100 and later |
| 4320A1102 | 412000023 and earlier | 412000024 and later |
Congo Light Server
| Part number | Eligible for Windows 7 Upgrade |
|---|---|
| 7310A1021 | Not eligible |
| 7310A1121 | 434001001 |
| 7310A1022 | Not eligible |
Congo Light Servers with a dual-DVI splitter are not eligible for upgrade.
Ion RPU
| Part number | Eligible for Windows 7 Upgrade |
|---|---|
| 4310A1124 | 433701001 |
| 4310A1024 | Not eligible |
| 4310A1025 | 433710003 |
| 4310A1026 | 433720029 |
Ion RPUs with a dual-DVI splitter are not eligible for upgrade.
Net3 RVI
| Part number | Eligible for Windows 7 Upgrade |
|---|---|
| 4250A1117 | 418302001 |
| 4250A1017 | Not eligible |
Net3 RVIs with a dual-DVI splitter are not eligible for upgrade.
Eos RPU
| Part number | Eligible for Windows 7 Upgrade |
|---|---|
| 4250A1012 | Not eligible |
| 4250A1112 | 417001001 (contact ETC Technical Services) |
| 4250A1060 | 419220001 (contact ETC Technical Services) |
| 4250A1013 | 418000075 (contact ETC Technical Services) |
| 4250A1025 | 418600004 (contact ETC Technical Services) |
| 4250A1026 | Not eligible |
Eos RPUs with a dual-DVI splitter are not eligible for upgrade.
Things to know
If you have an older Universal fader wing or Congo/Cobalt Master Playback Wing (without an orange USB connector on the back), your fader wing setup may change. Specifically, you would need to follow the connection guidelines for a USB 2.0 console listed in the Fader Wing Setup guide. The fader wing cannot be docked directly, and instead would need to be run with a separate USB cable to the console or pass through a USB 1.1 hub.
Fader wings with orange USB connectors (USB 2.0 compatible) can continue to be used as-is.
Older fader wings may be upgraded to USB 2.0. Please contact your local ETC Dealer or ETC Technical Services for more detail.
When consoles are upgraded, the old hard drive in the unit will be replaced and not returned - show files on the old hard drive will be moved to the new hard drive. Be sure to back up your data as an extra precaution before sending it in.
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