RPU Windows 7 Upgrade Eligibility

What it Was

An upgrade to Windows® 7 Embedded Standard, which includes a new hardware (motherboard, solid state drive, etc…) for some consoles in the Eos, Congo, and Cobalt family. Compatibility information is listed below. Note that if you have a Universal Fader Wing, there are some changes to consider  -- see “Things to Know” below.

How it happened

Contact your local ETC Technical Services office for details. Have the serial numbers of your console and any fader wings handy so ETC can help you verify eligibility.

For customers in the United States, consoles must be sent in on a repair order (RMA) arranged with an ETC dealer. Click here to find a dealer.

For customers in Europe, please contact your local dealer to arrange the upgrade. 

Features

In addition to a solid state drive, this will allow upgraded consoles to use a wider variety of touch screens. For more information on compatible touch screens, see this support article.

Differences Between "Upgrade" and "Rebuild"

Starting 4th of February 2021 we can no longer offer Rebuilds.  The information in this section is purely for explanatory and historical purposes.

Windows 7 Upgrades require ETC to replace the motherboard, solid state drive, etc., whereas Windows 7 Rebuilds require ETC to replace not only the motherboard, solid state drive, etc., but the face panel and other internal components must be rebuilt or replaced to support the Windows 7-compatible hardware. Windows 7 Rebuilds are offered at a higher cost than the Windows 7 Upgrade due to the extra components that must be replaced. Contact your ETC Dealer for pricing.

What was Eligible

The following consoles are eligible for an upgrade. If your console is not listed in the tables below, it is not eligible for an upgrade.

NOTE: All Eos Ti, Gio@5, Gio, Ion XE and Element 2 consoles are already running Windows 7 Embedded operating system, as are all Cobalt 20 and Cobalt 10 consoles.

Things to know

If you have an older Universal fader wing or Congo/Cobalt Master Playback Wing (without an orange USB connector on the back), your fader wing setup may change. Specifically, you would need to follow the connection guidelines for a USB 2.0 console listed in the Fader Wing Setup guide. The fader wing cannot be docked directly, and instead would need to be run with a separate USB cable to the console or pass through a USB 1.1 hub. 

Fader wings with orange USB connectors (USB 2.0 compatible) can continue to be used as-is, without a USB Hub.

Older fader wings may be upgraded to USB 2.0 to avoid the need for a USB hub.

1 x 20 Universal Fader Wings cannot be upgraded, and should not need an upgrade as they cannot be docked.

Congo/Cobalt Master Playback Wings cannot be upgraded.

Wing Retrofit Kits are still available despite the Windows 7 Upgrade program ending 31-Mar, 2021.