In Eos software versions prior to v2.7.0, CSV Export and Import only works with files encoded with ASCII/Latin1 encoding. Target labels and notes with characters that are not in the Latin1 character set are not exported properly and cannot be imported correctly.
In Eos v2.7.0+, CSV Import automatically detects the correct encoding of the .csv file. However, to correctly export data from a file containing non-Latin1 characters (UTF-8 or UTF-16 encoding), the user must add a special file to their computer. An example file is attached below.
For EOS Console or Windows PC
The file must be called "defaultcsv.ini" and placed in the Local App Data > ETC > Eos folder for the user. (eg. C:\Users\<name of user>\AppData\Local\ETC\Eos\ ).
The file must be called "defaultcsv.ini" and placed in the "~/Library/Application Support/ETC/Eos" folder for the user.
It is recommended to use Go > Go to Folder and paste the directory as this library is hidden.