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Electronic Theatre Controls Inc

Eos Family Client, Windows Vista/7, and SLP

The information in this post is provided to assist in troubleshooting. Perform work at your own risk. ENSURE ANY POWER FROM DEVICES HAS BEEN DISCONNECTED BEFORE SERVICING ANY EQUIPMENT. If you do not feel comfortable performing the work, please contact us or your local service center. Be aware that ETC and its Affiliates are not responsible for any damage or injury caused by service of our products by anyone other than us or our authorized service providers, and such damage is excluded from the product’s warranty.

If you are having trouble connecting an Eos Family client PC running Windows Vista or 7 to the master console (and you can ping the console), make sure the Service Location Protocol is 'Started' and 'Automatic'.

To do this:

  1. Right-click on the 'My Computer' icon on the desktop and choose 'Manage...'
  2. In the Computer Management window, select 'Services'.
  3. Make sure there is a service named 'Service Location Protocol' in the list and its status is 'Started' and the start up type is set to 'Automatic'.  If it isn't started, right-click on the status and choose 'Properties'.
  4. Under 'Startup type', change to 'Automatic' (without delayed start).
  5. Under 'Service status', press the 'Start' button.

Or

  1. Hold the Windows key and press 'r'. This will bring up a run box.
  2. Type 'services.msc' in the box and press {OK}.
  3. Make sure there is a service named 'Service Location Protocol' in the list and its status is 'Started' and the start up type is set to 'Automatic'.  If it isn't started, right-click on the status and choose 'Properties'.
  4. Under 'Startup type', change to 'Automatic' (without delayed start).
  5. Under 'Service status', press the 'Start' button.

Restart the Eos Family software, including the welcome screen/shell.

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