Eos Family Failure to Save Show File

Problem

My console is giving me an error saying that it is "Unable to save to persistent storage".

Solution

First, try to save and back up your information to a USB flash drive before proceeding.

If you are able to successfully save your show file to a USB, you can proceed to the next steps.

1. Exit to the Shell of your console by going to Exit
2. Click on Settings > Maintenance > Deep Clear
3. After the process is complete, simply click on Accept and then Primary
4. Try reloading your show file from the USB drive and try doing a Save As onto the Show File Archive

If reloading your show from USB and saving on the console works, it should be safe to proceed as normal.

If reloading your show from USB, then saving on the console continues to give this warning, Resources from your showfile such as Gobo Images or Magic Sheet icons may be missing or corrupted.  In that case, the other showfile data such as Cues and Palettes is probably safe.  In that case, you can attempt to resolve the issue by Merging in "Resources and Media" from a previous save of your showfile where they were working properly.  

If you are unable to save to a USB flash drive:

1. Contact ETC Technical Support as you may have failing hardware in your console
2. Make sure to have the Serial Number of your console ready before contacting ETC.