If the error message in the image attached appears after Eos Family Software installation, please contact Technical Support.
This error reads:
"The program or feature "\??\C:\WINDOWS\sysWOW64\ETC_Launch.exe" cannot start or run due to incompatability with 64-bit versions of Windows. Please contact the software vendor to ask if a 64-bit Windows compatible version is available."
Explanation of Issue
This error is caused by an error in the header of a file installed as part of the Eos Family Software. This can occur if the software installer file being used is corrupted.
If you are unable to access the ECU (Shell), ETC can provide you with a re-imaging kit which will fully wipe and re-write the hard drive, thus restoring the damaged file.
If you can access the ECU then Technical Support will send you a copy of the Eos Family Software installer that you can use to remove the software and cleanly reinstall.