Unsupported 16b Application Error After Eos Installation

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Issue

This error reads:

"Unsupported 16-Bit Application
The program or feature "\??\C:\WINDOWS\sysWOW64\ETC_Launch.exe" cannot start or run due to incompatibity with 64-bit versions of Windows. Please contact the software vendor to ask if a 64-bit Windows compatible version is available."

In newer consoles it may read

"Unsupported 16-Bit Application
The program or feature "\??\C:\Program Files\ETC\EosFamily\v3\ETC_Launch\ETC_Launch.exe" cannot start or run due to incompatibity with 64-bit versions of Windows. Please contact the software vendor to ask if a 64-bit Windows compatible version is available."

Explanation of Issue

This error is caused by an error in the header of a file installed as part of the Eos Family Software. This can occur if the software installer file being used is corrupted or if the installer .zip file has been renamed to .exe

Fix/Solution

If you can access the Shell/ECU, download a new copy of the software and attempt to install it.

If the installation still fails, please contact Technical Support. They will send you a special installer to attempt to remove the problematic software so that the new version can be installed.

If you are unable to access the ECU (Shell), ETC can provide you with a re-imaging kit which will fully wipe and re-write the hard drive, thus restoring the damaged file.