Skip to main content
Electronic Theatre Controls Inc

Source 4WRD-C Incorrect FW in Updaterator

Symptoms/Issue

An incorrect build of v1.1.0 fw was mistakenly loaded into Updaterator. This build will cause your fixture to brick if loaded onto a unit. 

Description/Explanation of Issue

The correct version of v1.1.0 has now been added into Updaterator.

Fix/Solution

  1. If you have already loaded v1.1.0 that was downloaded into Updaterator between 7/7/21 and 7/22/21 and your fixture bricked, please contact an ETC dealer to set up an RMA, as these units can not be recovered in the field. 
  2. If you have downloaded 1.1.0 into Updaterator, reopen Updaterator while your computer is connected to the internet and redownload 1.1.0. 
    1. If on a console, open Updaterator on a computer with internet access, download the correct build, then save for console.
  3. If you're not sure if you have the questionable file, open Updaterator and your version will show up as unknown in Setup Versions. 

clipboard_ebd3e29f8702f0795731b1c314df43af3.png

  • Was this article helpful?