Skip to main content
Electronic Theatre Controls Inc

Net3 Conductor with Secondary Network Will Not Connect to Internet

Issue

The Secondary Network is connected to the Net3 Conductor, but the Internet status stays disconnected.  

Explanation of Issue and Steps to Solution

  1. Confirm internet services are present on the secondary network.
  2. Confirm the Primary and Secondary networks are plugged into the correct Network ports on the Net3 Conductor and are not swapped.
  3. Confirm your Secondary Network IP settings are correct.
  4. If you have a Default Gateway assigned to the Primary network, remove it, apply changes, and power cycle the Net3 Conductor.

The reason the Default Gateway on the Primary network must be cleared, is that Conductor uses a shared Gateway for both ports. If the Default Gateway is filled in on the Primary network, Conductor will try to route it's internet-required functions through that port instead of the Secondary network.

  • Was this article helpful?