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Electronic Theatre Controls Inc

EchoTouch crashes / reboots when recording preset


When attempting to record a preset, the selected preset shows active for a second before the station freezes and reboots a few seconds later.

Explanation of Issue and Solution

This issue occurs in v3.2.0 software when sACN Snapshot is enabled, but no Ethernet connection is present. The solution is to disable sACN Snapshot by following the instructions below:

  1. Press the Setup button, and choose Settings from the ribbon that displays
  2. Press the Network tab
  3. Tap the yellow square next to sACN Snapshot, so it turns dark grey
  4. The display prompts "Disabling sACN Snapshot will remove recorded range data. Proceed?". Press the green check mark in the bottom-left corner to proceed with disabling this setting.
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