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Electronic Theatre Controls Inc

EchoTouch Boots but Crashes when used

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The information in this post is provided to assist in troubleshooting. Perform work at your own risk. ENSURE ANY POWER FROM DEVICES HAS BEEN DISCONNECTED BEFORE SERVICING ANY EQUIPMENT. If you do not feel comfortable performing the work, please contact us or your local service center. Be aware that ETC and its Affiliates are not responsible for any damage or injury caused by service of our products by anyone other than us or our authorized service providers, and such damage is excluded from the product’s warranty.

Description/Explanation of Issue

I have powered the EchoTouch from the EchoDin PSU and the EchoTouch will boot up correctly but as soon as its used then it crashes and reboots.
The Load indicator on the EchoDin PSU shows it running at 100% with only EchoTouch Connected

Fix/Solution

  1. Check the Wiring, it is likely that the EchoConnect is wired to the 24volt Connection of the EchoTouch.
  2. 24volts should be taken from the 24volt PSU.

    Echo Touch Wiring.png

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