Symptoms/Issue
I have having issues discovering or retrieving the configuration from my ERP, ERP-FT, or SIQ via Net3 Concert or the processor's Web UI.
Description/Explanation of Issue
You will first need to make sure you are running the appropriate version of both Concert and the processor firmware in order to have access to this feature. For more information, see Why can't I discover my ERP, ERP-FT, or SensorIQ in Net3 Concert?
Unfortunately, a bug was found in E-PCP firmware version 3.1.0 that causes issues with this communication, especially configuration retrieval. As of March 15, 2019 we are still currently working on a fix and will release a new version that resolves the issue as soon as possible.