Android 10 Devices Not Communicating with EchoAccess Bluetooth Interface
Symptoms/Issue
Device running Android 10 OS will not connect to EchoAccess Bluetooth Interface in the EchoAccess Application.
Description/Explanation of Issue
Android 10 OS has been found to have issues with Bluetooth connectivity. We have seen some Android 10 devices connect to the EchoAccess Bluetooth Interface and others not. At this point we are still investigating why some will connect while others will not, as well as if there is anything we can address on the EchoAccess side to resolve the issue.
Additionally, on Android devices the app must be granted location permission in order for Bluetooth to connect. Please make sure this permission has been assigned. This can be found in the Android device Settings>Apps & Notifications>Permission manager>Location.
Fix/Solution
Update your EchoAccess Interface (the station, not the Mobile App) to v3.3.1.452. This can be done with a microSD card. The firmware can be found in ETC UpdaterAtor software.