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Electronic Theatre Controls Inc

Mosaic Designer Software Crashes on Launch

Issue

Mosaic Designer crashes on launch after updating the software or re-installing.

Description

It is recommended that all users who work in Mosaic Designer keep their graphics drivers up to date and ensure that their computer meets the below specified requirements. Non-current drivers can the software to behave unexpectedly. Users may also encounter issues with the software opening or when resuming programming after a computer has been woken from a sleep state. This issues become most prevalent after Mosaic Designer has been updated as the graphics requirements may change after a new release.

Mosaic Designer's minimum computer requirements are as follows:

  • An Intel Core i3 processor or above
  • 2GB of RAM
  • 1GB of free hard disk space
  • A screen resolution of at least 1024×768
  • For Atlas and Atlas Pro simulation,a GPU that supports OpenCL 1.2 or above is required.

Mosaic Designer's recommended computer requirements are as follows:

  • An Intel Core i5 processor or above
  • 8 GB of RAM
  • 1GB of free hard disk space
  • A screen resolution of at least 1024×1080
  • For Atlas and Atlas Pro simulation,a GPU that supports OpenCL 1.2 or above is required.

Mosaic Designer supports the following Operating Systems:

  • Mac OS 10.7.1 and above
  • Windows 7/8/10 (64-bit only)
    • Note that Mosaic Designer 2.7 and above require a 64-bit OS to run. Versions of Designer below 2.7 will function in a 32-bit environment.

Fix

  1. Confirm that your computer meets the specified requirements
  2. Update your computers drivers by speaking with your local IT department

Should users still encounter an issue when running Mosaic Designer, please reach out to ETC Support.

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