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Electronic Theatre Controls Inc

My PLCD Wireless Handheld is not holding a charge

The information in this post is provided to assist in troubleshooting. Perform work at your own risk. ENSURE ANY POWER FROM DEVICES HAS BEEN DISCONNECTED BEFORE SERVICING ANY EQUIPMENT. If you do not feel comfortable performing the work, please contact us or your local service center. Be aware that ETC and its Affiliates are not responsible for any damage or injury caused by service of our products by anyone other than us or our authorized service providers, and such damage is excluded from the product’s warranty.

Symptoms/Issue

My PLCD or PTS7 wireless handheld touchscreen is not holding a charge

Description/Explanation of Issue

Your PLCD or PTS7 wireless handheld touch screen is only powering on when plugged in via USB or on it's wireless dock. This would happen if the battery is no longer able to hold a charge. The battery failure could be the result of consistent over-charging. If your touchscreen is kept on the dock 24/7, that will degrade the health of the battery.

Fix/Solution

  1. To prevent rapid battery degradation, run your touch screen off of the dock or USB cable until the battery is low or dead and let it charge to full before you resume use. 
  2. Contact your favorite ETC dealer to set up an RMA on the unit to have the unit serviced and the battery replaced.