Perform repair work at your own risk. ENSURE ANY POWER FROM DEVICES HAS BEEN DISCONNECTED BEFORE BEGINNING ANY REPAIR WORK. If you do not feel comfortable performing the repair work, please contact ETC or your local service center. Be aware that ETC is not responsible for any damage or injury caused by repair or service of ETC Products by anyone other than ETC or its authorized repair agents and such damage is excluded from ETC’s warranty.
A few docking stations have returned from the field with complaints of intermittent connectivity with its mated wireless handheld touchscreen. This has also been duplicated on the repair bench. Investigation has revealed that the radio transmitter onboard the control PCB for the dock can become partially unseated from its connector as being the cause of the issue. It is quite easy to reseat and only requires the two screws to be removed from the back cover of the dock. Once properly reseated, this should resolve the issue. Included is a picture of a partially unseated radio transmitter:
- #1 Phillips Screwdriver