Why is my P-TS7-H constantly connecting and disconnecting wirelessly with the docking station?
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Description:
A few docking stations have returned from the field with complaints of intermittent connectivity with its mated wireless handheld touchscreen. This has also been duplicated on the repair bench. Investigation has revealed that the radio transmitter onboard the control PCB for the dock can become partially unseated from its connector as being the cause of the issue. It is quite easy to reseat and only requires the two screws to be removed from the back cover of the dock. Once properly reseated, this should resolve the issue. Included is a picture of a partially unseated radio transmitter:
Tools Required
- #1 Phillips Screwdriver