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Electronic Theatre Controls Inc

ColorSource and EchoTouch Offline Simulator crashes and then will not restart


ColorSource Offline or EchoTouch Offline software on PC has crashed.  Each time I try to start it, it immediately crashes again.  Re-installing the software does not help - it continues to crash immediately.

Description/Explanation of Issue

A possible cause for this crash is corrupted data in the AppData\Local\ETC\ folder.  This data is not re-written when the Offline Editor is uninstalled and reinstalled.


  1. Navigate to the AppData location for the Offline Editor.  It will be located in a directory like C:\Users\your_user_name\AppData\Local\ETC
  2. Find the ColorSource or EchoTouch folder (depending on which one is crashing)
  3. Make copies of the Shows and Media folders and back them up on the Desktop or a USB drive
  4. Delete the ColorSource or EchoTouch folder.
  5. Reinstall the Offline software.
  6. Verify that the Offline software now starts as expected.
  7. Move your Shows and Media back into their respective folders in C:\Users\your_user_name\AppData\Local\ETC\ColorSource

Note: EchoTouch Offline does not use the Media folder.


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