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Electronic Theatre Controls Inc

I Cannot Load or Export a ColorSource Console Show File on ColorSource Offline on a Mac

Issue 1

Show file exists in a 'Shows' folder on your USB, but ColorSource Offline cannot see it. Also, when exporting to USB, it saves to Documents rather than to USB.  

Explanation of Issue 1

This is a Mac OS security feature

Solution for Issue 1

  1. Open System Preferences
  2. Select Security and Privacy
  3. Select Full Disk Access from the sidebar
  4. Add ColorSource Offline from the field to the right of the sidebar

Issue 2

Show file exists in a 'Shows' folder on your USB, but ColorSource Offline cannot find the folder.  There is an message:  "Error: Could not find FAT formatted USB memory".  ColorSource Offline is version 3.2.0 or lower.

Explanation of Issue 2

Mac Ventura changes how FAT32 formatted USB sticks are reported to software like ColorSource.  

Solution for Issue 2

Currently, there is no workaround to this issue.

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