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Electronic Theatre Controls Inc

CueSystem Device Discovery Window Cannot Send Changes

Symptoms/Issue

In the CueSystem software's Device Discovery window, device property changes such as IP addresses cannot be sent. The status stays Altered and never changes to Sent, even if clicking Send Device Changes or Send All Changes.

Description/Explanation of Issue

Updaterator uses the same socket as CueSystem Device Discovery to find CueSystem devices. If Updaterator is opened first, it will reserve that socket to allow it to update CueSystem devices. This will allow Device Discovery to find the devices, but it will not be able to send new changes to them.

Fix/Solution

  1. Close Updaterator
  2. Click Clear All Changes in Device Discovery
  3. Resend any device changes.
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