The information in this post is provided to assist in troubleshooting. Perform work at your own risk. ENSURE ANY POWER FROM DEVICES HAS BEEN DISCONNECTED BEFORE SERVICING ANY EQUIPMENT. If you do not feel comfortable performing the work, please contact us or your local service center. Be aware that ETC and its Affiliates are not responsible for any damage or injury caused by service of our products by anyone other than us or our authorized service providers, and such damage is excluded from the product’s warranty.
ETCnomad Puck devices with an HDMI and Mini DisplayPort connectors support HDMI v1.4a and DP 1.2 standards. These do not support connecting multiple monitors through a single DisplayPort or HDMI cable.
For HDMI, the maximum resolution supported is 4096x2160 @ 24Hz.
For Mini DisplayPort, the maximum resolution supported is 3840x2160 @ 60 Hz.