Internal or External Screen of Apex Console goes dark
Symptoms/Issue
In the middle of programming, one screen of an Apex console suddenly goes dark. The backlighting of the screen may remain lit, but nothing appears on the screen.
Description/Explanation of Issue
There have been occasional reports of this issue early in the rollout of Apex consoles. Known causes include
- Interference from 2-way Radios (Using a Radio (Walkie-Talkie) Near My ETC Equipment Causes it to Behave Strangely)
- Static ESD discharge, as when plugging in a USB cable or thumbdrive
- Moving the screen (causing an internal connection to flex or become loose)
- Issues with early firmware on the monitor transition cards
Fix/Solution
If the screen returns to normal operation after a few seconds, it has recovered from the interruption and should continue to operate normally. No further action is needed.
If the screen does not return to normal operation after 60 seconds, proceed with these troubleshooting steps:
Record the following information:
Once it is safe to exit out of Eos software:
|
|
If, after that testing, the issue is persistent with the internal monitors then please email eos@etcconnect.com or call Technical Services to determine if replacement eMotion display driver is necessary. They will ask for the serial number of the console and any other notes you have taken on this issue. |