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Electronic Theatre Controls Inc

Re-Image Instructions | Eos Classic | From Version 2.6.4 and Earlier

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Required Materials

  • USB Re-Imaging Drive
    • (provided by ETC)
    • This should have a label of 4250D1014-x.x.x
  • A separate USB Drive
    • Used to backup show files and existing settings
  • USB Keyboard
  • USB Mouse

 

1) Backup Your Data

Backup Settings and Show Files

Additional Required Materials

In addition to the materials previously listed above, you will need to download and print out the Eos Family Settings Spreadsheet.

  1. Boot up your console and launch into {Primary}.
  2. Double-tap the [Displays] key to open the Browser and navigate to Setup>Desk Settings.
  3. If you have not already, download and print out the Eos Family Settings Spreadsheet.
  4. Using this spreadsheet, fill out the section marked "Desk Settings".
    1. Each highlighted heading in the spreadsheet corresponds to a tab button on the left side of the CIA.
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  1. Save your current show file.
    1. Double-tap the [Displays] key to open the Browser and navigate to File > Save.
  2. Exit out to the Shell.
    1. Within the already-open Browser, double-tap the line that says Exit.
    2. Tap {OK} when prompted.
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  1. Plug in the flash drive you want to backup your data to. This should be a different drive than the Re-Imaging Drive provided by ETC.
  2. Once in the Shell, tap on {Settings} and navigate to {Maintenance} on the right.
  3. Backup your show files to your flash drive
    1. Tap {Backup Show Archive}.
    2. You will be prompted to choose the "Latest" show files or "Everything".
      1. Choosing {Everything} will backup all versions of each show while choosing {Latest} will only backup the most current version of each show.
    3. After making your selection, you will be prompted to choose which drive to export to. Be sure to select your flash drive and not the ETC Re-Imaging Drive. Tap {Save}.
      1. While saving, the console may appear unresponsive. Be patient and wait for the confirmation your files have been successfully processed. This may take several minutes.
    4. Tap {OK} once the files have been processed.
  4. Backup your system settings.
    1. If you do not see the {Backup System Settings...} button:
      1. use the second page of the Eos Family Settings Spreadsheet marked "Eos Shell Settings" to note your console's settings. Each highlighted heading in the spreadsheet corresponds to a tab button on the right of the shell.
      2. Once you have filled out the spreadsheet, continue to "Re-Image Your Console" below.
    2. If you do see the {Backup System Settings...} button:
      1. You will once again be prompted to choose which drive to export to. Be sure to select your flash drive and not the ETC Re-Imaging Drive. Tap {Accept}. Then tap {OK}.
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2) Re-Image Your Console

 Adjust Boot Priority and Boot into ETC Console Image Utility

  1. Power off your console.
  2. Insert the USB Re-Imaging Drive (provided by ETC) into one of the USB ports on the rear of the console. 
  3. Ensure your USB keyboard is inserted into a rear USB port as well.
  4. Begin repeatedly tapping the [Delete] key on your USB keyboard. While repeatedly tapping [Delete], power on the console. Continue to tap [Delete] until the console boots to the gray and blue Boot screen.
  5. When the BIOS opens, arrow down to {Advanced BIOS Features} and press [Enter].
  6. Arrow down to {Hard Disk Boot Priority} and press [Enter].
  7. Select {USB-HDD0:…} from the menu and press [+] on your keyboard until it is at the top of the list.
  8. Press the [Escape] key twice. Press [F10] to save the settings, then [Y], and finally [Enter] to confirm.
     
Note-Icon.png The name of the USB drive may be different than pictured here. The image drive will typically be the drive that is indented. Do not select the lines beginning with "Ch3" or "Bottable..."
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  1. The console will reboot through the following screens:

 

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  1. Once the console gets to the purple screen, press any key to continue.

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Re-Install the Disk Image

  1. Turn off NumLock on your keyboard.
  2. A screen asking you to choose your console type will appear.
    1. Press [E] to select "Eos Console".
  3. A screen asking you to choose your type of Eos Console will appear.
    1. Take a look at the back of the console.
      1. If there is a label that says "FIREMV 2400 Video Card:
        1. Press [F] for "Eos ATI 2400".
      2. If there is not a label:
        1. Press [T] for "Eos ATI 2200".

 

 

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  1. The image will now be applied. Do not power off the console during this time.
  2. After 10-15 minutes, the following screen will appear. Press any key on your USB keyboard to continue and your console will reboot.
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The USB imaging drive should remain in the console for installation of software. Do not remove it until the process is complete. 

Restore Boot Boot Priority

  1. Once your console has powered off, begin repeatedly tapping the [Delete] key on your USB keyboard. While repeatedly tapping [Delete], power on the console. Continue to tap [Delete] until the console boots to BIOS.
  2. When the BIOS opens, arrow down to {Advanced BIOS Features} and press [Enter].
  3. Arrow down to {Hard Disk Boot Priority} and press [Enter].
  4. Select {Ch3 S…} from the menu and press [+] on your keyboard until it is at the top of the list.
  5. Press the [Escape] key twice. Press [F10] to save the settings, then [Y], and finally [Enter] to confirm. The console will reboot.
     
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Automated Console Setup Utility

  1. The console will boot into the Automated Console Setup Utility. After a few more minutes, it will initialize and begin installing software from the imaging USB drive.
  2. The console will reboot into the Automated Console Setup Utility several times while it installs various software and configures various components.
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  1. The console will boot up into the Eos Family Software and the imaging process will be complete.
  2. The Eos Family USB Imaging Drive can now be removed.
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  1. Once the re-image process is complete, you will need to load the latest version of Eos software from the installer archive.
    1. Exit out to the Shell.
      1. Double-tap the [Displays] key to open the Browser and double-click the line that says Exit.
      2. Tap {OK} when prompted.
    2. Once in the Shell, tap on {Settings} and navigate to {General} on the right.
    3. Tap {Software Update...}.
    4. Select the latest version of software at "D:\InstallerArchive\ETC_EosFamily_v2.9.X.X.exe" and tap {Install}.
    5. Follow the prompts on the screen to install the software.
    6. After installation has completed, the device will restart.
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3) Restore Your Data

  1. Exit out to the Shell.
    1. Double-tap the [Displays] key to open the Browser and double-click the line that says Exit.
    2. Tap {OK} when prompted.
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  1. Plug in the flash drive you originally used to back up your data.
  2. Once in the Shell, tap on {Settings} and navigate to {Maintenance} on the right.
  3. Restore your Show Archive from your flash drive.
    1. Tap {Restore Show Archive}.
    2. You will be prompted to choose which drive to import from. Be sure to select the flash drive you originally used to back up your data. Tap {Accept}.

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  1. You will be prompted to choose the "Latest" show files or "Everything".
  2. Choosing {Everything} will restore all versions of each show from your flash drive while choosing {Latest} will only restore the most current version of each show.
  3. After making your selection, you will be presented with a prompt to select the shows you wish to restore. By default, all shows will be selected. Tap {Save}.
  4. You will be presented with a prompt explaining your files have been successfully processed. Tap {Ok}.
  1. Restore your system settings from your flash drive.
    1. Tap {Restore System Settings}.
    2. You will be prompted to select the .ini file you originally backed up to your flash drive. Once selected, tap {Ok}.
    3. You will be presented with a prompt explaining the system settings have been restored. Tap {Ok}.

 

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