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Electronic Theatre Controls Inc

Re-Image Instructions | Eos Classic | No Backup/Restore

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Required Materials

  • USB Re-Imaging Drive
    • (provided by ETC)
    • This should have a label of 4250D1014-x.x.x
      • This typically ships as part of the 4250K1007 - EOS FAMILY XPe IMAGE UPGRADE KIT
  • A separate USB Drive
    • Used to backup show files and existing settings
  • USB Keyboard
  • USB Mouse
Important-Icon.png This process will completely wipe your console's hard drive. It will not be possible to restore shows or settings.

 

Re-Image Your Console

 Adjust Boot Priority and Boot into ETC Console Image Utility

  1. Power off your console.
  2. Insert the USB Re-Imaging Drive (provided by ETC) into one of the USB ports on the rear of the console. 
  3. Ensure your USB keyboard is inserted into a rear USB port as well.
  4. Begin repeatedly tapping the [Delete] key on your USB keyboard. While repeatedly tapping [Delete], power on the console. Continue to tap [Delete] until the console boots to the gray and blue Boot screen.
  5. When the BIOS opens, arrow down to {Advanced BIOS Features} and press [Enter].
  6. Arrow down to {Hard Disk Boot Priority} and press [Enter].
  7. Select {USB-HDD0:…} from the menu and press [+] on your keyboard until it is at the top of the list.
  8. Press the [Escape] key twice. Press [F10] to save the settings, then [Y], and finally [Enter] to confirm.
     
Note-Icon.png The name of the USB drive may be different than pictured here. The image drive will typically be the drive that is indented. Do not select the lines beginning with "Ch3" or "Bottable..."
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  1. The console will reboot through the following screens:

 

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  1. Once the console gets to the purple screen, press any key to continue.

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Change Boot Settings in BIOS

  1. Insert USB Re-image stick into one of the front USB ports.
  2. Insert a keyboard into the other front USB port.
  3. Turn on your console while repeatedly pressing the <DEL> key on your keyboard.
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  1. Utilize the keyboard arrow keys and enter to navigate through the BIOS menu to  Advanced BIOS Features -> "Boot USB Devices First". And enable  it.
  2. Press <F10> to save.
  3. Press <y> to confirm.
  4. The console should now reboot into the windows installation media.
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Re-Install the Disk Image

  1. Turn off NumLock on your keyboard.
  2. Wait for the utility to prompt you to press a key.
  3. A screen asking you to choose your console type will appear.
    1. Press [E] to select "Eos Console".
  4. A screen asking you to choose your type of Eos Console will appear.
    1. Take a look at the back of the console.
      1. If there is a label that says "FIREMV 2400 Video Card:
        1. Press [F] for "Eos ATI 2400".
      2. If there is not a label:
        1. Press [T] for "Eos ATI 2200".

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  1. The image will now be applied. Do not power off the console during this time.
  2. After 10-15 minutes, the following screen will appear. Press any key on your USB keyboard to continue and your console will reboot.
  3. Once your console reboots it will go back to the first screen of the re-image process. Flip the power switch on the back of the console to do a hard power off. 
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Change Boot Settings Back in BIOS

  1. Turn on your console while repeatedly pressing the <DEL> key on your keyboard.
 
  1. Utilize the keyboard arrow keys and enter to navigate through the BIOS menu to  Advanced BIOS Features -> "Boot USB Devices First" and disable it.
  2. Press <F10> to save.
  3. Press <y> to confirm.
  4. The console should now reboot into the newly created image and complete the software installation process after about 20 minutes.
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The USB imaging drive should remain in the console for installation of software. Do not remove it until the process is complete. 

Restore Boot Boot Priority

  1. Once your console has powered off, begin repeatedly tapping the [Delete] key on your USB keyboard. While repeatedly tapping [Delete], power on the console. Continue to tap [Delete] until the console boots to BIOS.
  2. When the BIOS opens, arrow down to {Advanced BIOS Features} and press [Enter].
  3. Arrow down to {Hard Disk Boot Priority} and press [Enter].
  4. Select {Ch3 S…} from the menu and press [+] on your keyboard until it is at the top of the list.
  5. Press the [Escape] key twice. Press [F10] to save the settings, then [Y], and finally [Enter] to confirm. The console will reboot.
     
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Automated Console Setup Utility

  1. The console will boot into the Automated Console Setup Utility. After a few more minutes, it will initialize and begin installing software from the imaging USB drive.
  2. The console will reboot into the Automated Console Setup Utility several times while it installs various software and configures various components.
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  1. The console will boot up into the Eos Family Software and the imaging process will be complete.
  2. The Eos Family USB Imaging Drive can now be removed.
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  1. Once the re-image process is complete, you will need to load the latest version of Eos software from the installer archive.
    1. Exit out to the Shell.
      1. Double-tap the [Displays] key to open the Browser and double-click the line that says Exit.
      2. Tap {OK} when prompted.
    2. Once in the Shell, tap on {Settings} and navigate to {General} on the right.
    3. Tap {Software Update...}.
    4. Select the latest version of software at "D:\InstallerArchive\ETC_EosFamily_v2.9.X.X.exe" and tap {Install}.
    5. Follow the prompts on the screen to install the software.
    6. After installation has completed, the device will restart.
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