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Electronic Theatre Controls Inc

Re-Image Instructions | Eos Classic | No Backup/Restore

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Required Materials

  • USB Re-Imaging Drive
    • (provided by ETC)
    • This should have a label of 4250D1014-x.x.x
  • A separate USB Drive
    • Used to backup show files and existing settings
  • USB Keyboard
  • USB Mouse
Important-Icon.png This process will completely wipe your console's hard drive. It will not be possible to restore shows or settings.

 

Re-Image Your Console

 Adjust Boot Priority and Boot into ETC Console Image Utility

  1. Power off your console.
  2. Insert the USB Re-Imaging Drive (provided by ETC) into one of the USB ports on the rear of the console. 
  3. Ensure your USB keyboard is inserted into a rear USB port as well.
  4. Begin repeatedly tapping the [Delete] key on your USB keyboard. While repeatedly tapping [Delete], power on the console. Continue to tap [Delete] until the console boots to the gray and blue Boot screen.
  5. When the BIOS opens, arrow down to {Advanced BIOS Features} and press [Enter].
  6. Arrow down to {Hard Disk Boot Priority} and press [Enter].
  7. Select {USB-HDD0:…} from the menu and press [+] on your keyboard until it is at the top of the list.
  8. Press the [Escape] key twice. Press [F10] to save the settings, then [Y], and finally [Enter] to confirm.
     
Note-Icon.png The name of the USB drive may be different than pictured here. The image drive will typically be the drive that is indented. Do not select the lines beginning with "Ch3" or "Bottable..."
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  1. The console will reboot through the following screens:

 

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  1. Once the console gets to the purple screen, press any key to continue.

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Re-Install the Disk Image

  1. Turn off NumLock on your keyboard.
  2. A screen asking you to choose your console type will appear.
    1. Press [E] to select "Eos Console".
  3. A screen asking you to choose your type of Eos Console will appear.
    1. Take a look at the back of the console.
      1. If there is a label that says "FIREMV 2400 Video Card:
        1. Press [F] for "Eos ATI 2400".
      2. If there is not a label:
        1. Press [T] for "Eos ATI 2200".

 

 

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  1. The image will now be applied. Do not power off the console during this time.
  2. After 10-15 minutes, the following screen will appear. Press any key on your USB keyboard to continue and your console will reboot.
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The USB imaging drive should remain in the console for installation of software. Do not remove it until the process is complete. 

Restore Boot Boot Priority

  1. Once your console has powered off, begin repeatedly tapping the [Delete] key on your USB keyboard. While repeatedly tapping [Delete], power on the console. Continue to tap [Delete] until the console boots to BIOS.
  2. When the BIOS opens, arrow down to {Advanced BIOS Features} and press [Enter].
  3. Arrow down to {Hard Disk Boot Priority} and press [Enter].
  4. Select {Ch3 S…} from the menu and press [+] on your keyboard until it is at the top of the list.
  5. Press the [Escape] key twice. Press [F10] to save the settings, then [Y], and finally [Enter] to confirm. The console will reboot.
     
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Automated Console Setup Utility

  1. The console will boot into the Automated Console Setup Utility. After a few more minutes, it will initialize and begin installing software from the imaging USB drive.
  2. The console will reboot into the Automated Console Setup Utility several times while it installs various software and configures various components.
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  1. The console will boot up into the Eos Family Software and the imaging process will be complete.
  2. The Eos Family USB Imaging Drive can now be removed.
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  1. Once the re-image process is complete, you will need to load the latest version of Eos software from the installer archive.
    1. Exit out to the Shell.
      1. Double-tap the [Displays] key to open the Browser and double-click the line that says Exit.
      2. Tap {OK} when prompted.
    2. Once in the Shell, tap on {Settings} and navigate to {General} on the right.
    3. Tap {Software Update...}.
    4. Select the latest version of software at "D:\InstallerArchive\ETC_EosFamily_v2.9.X.X.exe" and tap {Install}.
    5. Follow the prompts on the screen to install the software.
    6. After installation has completed, the device will restart.
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