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Electronic Theatre Controls Inc

Re-Image Instructions | Puck with HDMI and Mini DisplayPort | No Backup/Restore

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Required Materials

  • USB Re-Imaging Drive
    • (provided by ETC)
    • This should have a label of 4250D1020-x.x.x
      • This typically ships as part of the 4350K1007 - EOS FAMILY WINDOWS 7 IMAGE UPGRADE KIT
  • A separate USB Drive
    • Used to backup show files and existing settings
  • USB Keyboard
  • USB Mouse

 

Important-Icon.png This process will completely wipe your console's hard drive. It will not be possible to restore shows or settings.

Re-Image Your Console

 One Time Boot into ETC Console Image Utility

  1. Power off your puck.
  2. Insert the USB Re-Imaging Drive (provided by ETC) into one of the rear USB ports on the rear of the puck. 
  3. Ensure your USB keyboard is inserted into the other rear USB port as well.
  4. Begin repeatedly tapping the [DELETE] key on your USB keyboard. While repeatedly tapping [DELETE], power on the console. Continue to tap [DELETE] until the console boots to the gray and blue BIOS screen.
  5. Use the [Right] arrow key on your USB keyboard to navigate to the {Save  & Exit} tab.
  6. Tap the [Down] arrow key on your keyboard to highlight the flash drive under "Boot Override" in white. Tap [Enter] on your keyboard to boot from that drive.
Note-Icon.png The name of the USB drive may be different than pictured here. The image drive will typically be the drive that is indented. Do not select the lines beginning with "UEFI" or "P2"
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  1. The console will boot through the following screens:

 

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  1. Once the console gets to the purple screen, press any key to continue.

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Re-Install the Disk Image

  1. Turn off NumLock on your keyboard.
  2. A screen asking you to choose your device type will appear.
    1. Press [P] on your USB keyboard to select "Puck".
  3. A screen asking you to choose your Puck type will appear.
    1. Press [V] to select "1 HDMI and 1 mDP Connector".
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  1. A screen asking you to apply the image will appear.
    1. Press [A] to Re-install the FULL disk image.
  2. The image will now be applied. Do not power off the console during this time.

 

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  1. After 10-15 minutes, the following screen will appear. Press any key on your USB keyboard to continue and your console will reboot.
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The USB imaging drive should remain in the console for installation of software. Do not remove it until the process is complete. 

Automated Console Setup Utility

  1. After a few seconds, the console will boot into the Automated Console Setup Utility. After a few more minutes, it will initialize and begin installing software from the imaging USB drive.
  2. The console will reboot into the Automated Console Setup Utility several times while it installs various software and configures various components.
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  1. The console will boot up into the Eos Family Software and the imaging process will be complete.
  2. The Eos Family USB Imaging Drive can now be removed.
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  1. Once the re-image process is complete, you will need to load the latest version of Eos software from the installer archive.
    1. Exit out to the Shell.
      1. Double-tap the [Displays] key to open the Browser and double-click the line that says Exit.
      2. Tap {OK} when prompted.
    2. Once in the Shell, tap on {Settings} and navigate to {General} on the right.
    3. Tap {Software Update...}.
    4. Select the latest version of software at "D:\InstallerArchive\ETC_EosFamily_v3.X.X.X.exe" and tap {Install}.
    5. Follow the prompts on the screen to install the software.
    6. After installation has completed, the device will restart.
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