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Electronic Theatre Controls Inc

Re-Image Instructions | ETC Puck Windows 10 | No Backup/Restore

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Required Materials

  • USB Re-Imaging Drive
    • (provided by ETC)
    • This should have a label of 4250D1021-x.x.x
      • This typically ships as part of the 4350K1017 - EOS FAMILY WINDOWS 10 IMAGE UPGRADE KIT
  • A separate USB Drive
    • Used to backup show files and existing settings
  • USB Keyboard
  • USB Mouse

 

Important-Icon.png This process will completely wipe your console's hard drive. It will not be possible to restore shows or settings.

Re-Image Your Console

 One Time Boot into ETC Console Image Utility

  1. Power off your console.
  2. Insert USB image drive provided into one of the back USB ports of the console.
  3. Ensure your USB keyboard is plugged into one of the USB ports on the back of your console.
  4. Begin repeatedly tapping the [F11] key on your USB keyboard. While repeatedly tapping [F11], power on the console. Continue to tap [F11] until the console boots to the blue "Please select boot device" screen.
  5. Use the [Down] arrow key on your USB keyboard to highlight the image drive in black and press [ENTER] on your USB keyboard.
    1. The wording for the drive may differ. Select the line that starts with "UEFI: "
    2. Do not select the lines starting in "EOS", "ETC Recovery Tools" or "UEFI: Built-in EFI Shell"
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  1. The console will boot to the "ETC Console Image Utility". It may take 5-10 minutes for the tool to initialize
  2. Once prompted, press [Enter] on your USB keyboard to continue.
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Re-Install the Disk Image

  1. Turn off NumLock on your keyboard.
  1. A screen asking you to choose your type of console type will appear.
    1. Press [2] to select ETCPuck.
    2. Press [ENTER] to continue.
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  1. A screen asking you to apply the image will appear.
    1. Press [Y] to select Re-install the FULL disk image.
    2. Press [ENTER] to continue.
  2. The image will now be applied. Do not power off the console during this time.
  

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  1. After 10-15 minutes, the following screen will appear. Press [ENTER] on your keyboard to continue.
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  1. Your console will now show this screen, press [ENTER] to continue. Console will reboot automatically.
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The USB imaging drive should remain in the console for installation of software. Do not remove it until the process is complete. 

Automated Console Setup Utility

  1. After a few seconds, the console will boot into the Automated Console Setup Utility. After a few more minutes, it will initialize and begin installing software from the imaging USB drive.
  2. The console will reboot into the Automated Console Setup Utility several times while it installs various software and configures various components.
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  1. The console will boot up into the Eos Family Software and the imaging process will be complete.
  2. The Eos Family USB Imaging Drive can now be removed.
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