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Electronic Theatre Controls Inc

Eos 3.0.0 and the IO Section of the Test App for Gio

Issue

When Eos 3.0.0 is installed on a console or PC, it also installs the Face Panel Test App version 4.2.0.3.  This version of the test app was not able to output DMX via local DMX ports or Gadget/Gadget II. 

This issue was resolved in v3.0.1 and higher.

Explanation of Issue

No matter the level of the DMX fader in v4.2.0.3 of the test app, only zeros can ever be sent.  RDM devices can still be discovered but levels cannot be altered. 

How to Determine What Version of the Test App You Are Running

To determine which version of the Face Panel Test or Peripheral Test App you are running, you must first open the app.

  1. First go to {Settings} in the shell.  
  2. Navigate to {Maintenance}.
  3. On a console you will see {Face Panel Test} while on ETCnomad you will see {Peripheral Test}.  Click to open the app.
  4. The Log tab at the top will show the version.
    clipboard_ed1f3d3cf9bb10c07dcf7a32eccf721ce.png

Solution

  1. Update to the latest version of Eos v3.x : Get the latest Eos Family Software
  2. Console that shipped from the factory running v3.0.0 will have test app version 4.2.0.4 installed, which works without issues.
  3. Customer can run the test app from v2.9.1 (v4.0.1.5) and it will work without issue.  You can switch to v2.9.1 on consoles via the {Maintenance} tab in the shell.

 

 

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