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Electronic Theatre Controls Inc

Long Boot Times on Gio @5

Symptoms/Issue

Eos Family Consoles typically boot in less than 2 minutes from when the power button is pressed.

If an Eos Family Console takes longer than 2 minutes from the time the power button is pressed then the console may be experiencing an issue that should be addressed.  Longer-than-expected boot times can be caused by a number of different factors that need to be reviewed by looking at the console's logs along with a description from the user of specific dates/times the long boots are occurring.

 

If your Eos Family Console is experiencing this issue, please pull the log files from the console and email them to eos@etcconnect.com

In the body of the email please list the serial number, the amount of time it takes to fully boot, specific dates/times the long boots are occurring, and reference this Support Article. 

How to pull logs off Eos Family Consoles

 

A member of technical services will reach out and assist with this problem after analyzing the log files sent. 

 

 

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