Symptoms/Issue
Eos Family Consoles typically boot in less than 2 minutes from when the power button is pressed.
If an Eos Family Console takes longer than 2 minutes from the time the power button is pressed then the console may be experiencing an issue that should be addressed. Longer-than-expected boot times can be caused by a number of different factors that need to be reviewed by looking at the console's logs along with a description from the user of specific dates/times the long boots are occurring.
If your Eos Family Console is experiencing this issue, please pull the log files from the console and email them to eos@etcconnect.com
In the body of the email please list the serial number, the amount of time it takes to fully boot, specific dates/times the long boots are occurring, and reference this Support Article.
How to pull logs off Eos Family Consoles
A member of technical services will reach out and assist with this problem after analyzing the log files sent.
