Ion Continually Launches as Offline Even When I Click on Primary
Symptoms
My Ion will only launch Eos software in Offline mode—even when I click on Primary. I can't control any lights.
Solution
- If your console continually launches in Offline mode, even if you click on Primary, it may be unable to find its Security Key.
- Navigate out to the Shell by double-tapping [Displays] then double-clicking on Exit.
- Click on {OK} to confirm you want to Quit.
- Just to verify the console was not purposefully launching in Offline mode, click on {Primary}.
- If when you launch into Primary, you still cannot control your lights and the yellow text above the CIA controls still says "Offline," please contact ETC Technical Services.