Ion XE External Touchscreen Input is Flipped

Symptoms/Issue

When using a touchscreen monitor with an Eos family console, the cursor appears "reversed" as if you were touching the opposite side of the screen. The cursor may mirror your touch input across one or both axes.

Description/Explanation of Issue

Windows 7-based Eos family consoles support both modern Windows-compatible touchscreen monitors as well as ELO Accutouch monitors. However, the drivers that support ELO monitors interpret USB touch data differently than the drivers that support generic monitors. If ELO calibration data is present for a generic touchscreen or vice-versa, the touch input will be interpreted incorrectly, resulting in the cursor being moved improperly. To resolve this issue, you must remove the incorrect calibration data from the console.

Fix/Solution

1. Exit to the console shell.
2. Select Settings.
3. In the General tab, select Monitor Arrangement.
4. Click on the affected monitor.
   1. If you are unsure of which monitor to select, click Identify to show the monitor designations on your displays.
5. Select "Reset Calibration" from the options below the monitor diagram.
6. Recalibrate the monitor.
   1. For an ELO monitor, choose "ELO Monitor Settings" and then "Align ELO Touchmonitors," then follow the on-screen prompts.
   2. For a generic Windows-compatible monitor, choose "Calibrate."