My fader wing has booted up with no logo and the screens will not show what is loaded on the fader-but the fader is functional otherwise.
Description/Explanation of Issue
When I turn on my fader wing, the bump buttons light up but the screen is lit white and stays lit with no other data. I can load submasters to the faders and change channel levels but the screen between the faders is still just lit with no description.
- First, make sure your fader wing is listed under "Detected Modules" in the Maintenance screen and is up to date on firmware.
- Then, go in to Face Panel test under Maintenance and make sure all of the bump buttons and faders on the fader wing are actually functional. Check the contrast level of your screens-they should be at the default level of 150.
- Launch in to Primary and go to Setup>Device Settings>Brightness Settings and make sure your Subwing Display is set appropriately. The default is 55% on Brightness and Contrast.
- If none of these steps solve your issue, please contact Technical Services.