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Electronic Theatre Controls Inc

Fader Wing Screen is Blank with Backlight On


My fader wing has booted up with no logo and the screens will not show what is loaded on the fader-but the fader is functional otherwise.

Description/Explanation of Issue

When I turn on my fader wing, the bump buttons light up but the screen is lit white and stays lit with no other data.  I can load submasters to the faders and change channel levels but the screen between the faders is still just lit with no description.


  1. First, make sure your fader wing is listed under "Detected Modules" in the Maintenance screen and is up to date on firmware.
  2. Then, go in to Face Panel test under Maintenance and make sure all of the bump buttons and faders on the fader wing are actually functional.  Check the contrast level of your screens-they should be at the default level of 150.
  3. Launch in to Primary and go to Setup>Device Settings>Brightness Settings and make sure your Subwing Display is set appropriately.  The default is 55% on Brightness and Contrast.
  4. If none of these steps solve your issue, please contact Technical Services.
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