Issue
Some fader wings, when connected to Ion Xe or Gio @5 consoles, may not power off when the console is shutdown. Instead their LCD screens remain backlit and the ETC Logo appears on the display until USB is fully disconnected. If the USB is never disconnected the wing will appear to always be on.
Explanation of Issue
This is happening because of a setting on the motherboard which is keeping power flowing through the USB ports, even when the console is powered off. A change to a setting in BIOS should resolve this. A BIOS update was applied in manufacturing to resolve this, so only models shipped in early 2018 should experience this issue.
If you are experiencing this issue, please contact technical support and we can walk you through changing this BIOS setting.
