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Electronic Theatre Controls Inc

Universal Fader Wing Only Displays "Electronic Theatre Controls" Onscreen

Symptoms/Issue

I have a Universal Fader Wing (UFW) with an external power supply, connected to my Eos-family console via a USB cable. It says "Electronic Theatre Controls" on one or both of the screens, and I can't use it or map anything to it.

Description/Explanation of Issue

This state occurs when the UFW is receiving power, but no USB communication. USB issues on the console, the UFW, or both, could be causing this.

Fix/Solution

  1. First, please reseat the USB and power connections on the back of the UFW, as this may resolve the problem on its own.
  2. Verify that other USB devices connected to your Eos-family console (keyboard, mouse, etc) are working. If so, try plugging the UFW's USB cable into a different port on the console.
  3. Try a different USB cable, to rule out cable issues as the cause of the problem.
  4. If none of the above resolves the problem, the UFW will need to be sent back to the factory for repair. Please contact your preferred ETC dealer to arrange an RMA.
    1. In the meantime, a potential workaround is to dock the UFW to either side of your console, as this does not use the USB connection to interface with the console.
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