Skip to main content
Electronic Theatre Controls Inc

Eos Family v3 Software Setup Error during installation


While attempting to install Eos v3.x, an error occurs and the installation fails.  The error message is "This application is designed to operate on 64 bit editions of Windows 7, Windows 8, or Windows 10 operating systems."

Description/Explanation of Issue

Beginning with Eos v3.0.0, the Eos family software does not support installation on the Windows XPe operating system.  This includes Eos Classic consoles and non-upgraded Ion Classic and Element Classic consoles.


Confirm that your console is capable of installing Eos v3.x: Is My Console XPe or Windows 7? - Electronic Theatre Controls Inc.

If your console is capable of installing Eos v3.x but you are receiving this error, please Contact ETC Technical Services for further assistance.

  • Was this article helpful?