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Electronic Theatre Controls Inc

Gadget or IO Board Listed in Detected Modules but Not Listed in Diagnostics Tab in Eos

Symptoms/Issue

  • - Gadget or IO Boards are listed in the "Detected Modules" field in the shell, but not listed in the "Diagnostics" tab in Eos.
  • - No DMX output.

Description/Explanation of Issue

If DMX Output is disabled, the IO Boards and Gadgets are not listed in the diagnostics tab and no DMX is being output.

Fix/Solution

  1. If running software version 2.6.4 or lower:
    1. Double-tap the [Displays] key to open up the browser. 
    2. Double-click Exit to exit out to the shell. Click {OK} to confirm.
    3. Once in the shell, tap {Settings} the {Local I/O} on the right-hand side.
    4. In the "Local DMX Outputs" field, make sure the "Enabled" and "Default Output Protocol" checkboxes are checked.
    5. Click {Accept} at the bottom of the screen.
  2. If running software version 2.7 or newer:
    1. Double-tap the [Displays] key to open up the browser. 
    2. Navigate to Setup>System Settings.
    3. Click on {Output} on the left-hand side.
    4. In the "Local DMX Outputs" field, make sure the "DMX Outputs" and "Default Output Protocol" tiles are set to "Enabled"
    5. Restart your console.

Related Links/References

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