Gadget or IO Board Listed in Detected Modules but Not Listed in Diagnostics Tab in Eos

Symptoms/Issue

• - Gadget or IO Boards are listed in the "Detected Modules" field in the shell, but not listed in the "Diagnostics" tab in Eos.
• - No DMX output.

Description/Explanation of Issue

If DMX Output is disabled, the IO Boards and Gadgets are not listed in the diagnostics tab and no DMX is being output.

Fix/Solution

1. If running software version 2.6.4 or lower:
   1. Double-tap the [Displays] key to open up the browser. 
   2. Double-click Exit to exit out to the shell. Click {OK} to confirm.
   3. Once in the shell, tap {Settings} the {Local I/O} on the right-hand side.
   4. In the "Local DMX Outputs" field, make sure the "Enabled" and "Default Output Protocol" checkboxes are checked.
   5. Click {Accept} at the bottom of the screen.
2. If running software version 2.7 or newer:
   1. Double-tap the [Displays] key to open up the browser. 
   2. Navigate to Setup>System Settings.
   3. Click on {Output} on the left-hand side.
   4. In the "Local DMX Outputs" field, make sure the "DMX Outputs" and "Default Output Protocol" tiles are set to "Enabled"
   5. Restart your console.

Related Links/References

• Eos Family Online Manual | Outputs