For customers that run into this issue, there are a few workarounds. Customers can install Cobalt 7.2 on their system, which has improved the driver installation. Second, customers can manually install the Gadget. Manual installation instructions are below – this should feel very similar to the process used to install the Smartfade driver on SmartSoft.
To install the Gadget driver manually:
- Go to Run and type “devmgmt.msc”
Alternate: in the Start Menu, search for Device Manager
- In Device Manager, locate the entry for the Gadget. It may show up in ETC Usb Interfaces or in Other Devices.
- Right click on it and choose Update Driver. If there isn’t an option available for Update Driver, select Properties instead and choose Update Driver from the tabs.
- In the dialog, choose “Browse my computer for driver software”
- Click Browse and navigate to the HighSpeed_Pipeline_Drivers folder. (C:\Program Files\ETC\Highspeed_Pipeline_Drivers or C:\Program Files (x86)\ETC\Highspeed_Pipeline_Drivers). Click Next.
- The computer will load the drivers and the Gadget should now show up in the ETC Usb Interfaces section.