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Electronic Theatre Controls Inc

Gadget Driver Installation Issues on Eos Family ETCnomad v2.3.x

 

For customers that run into this issue, there are a few workarounds. Customers can install Cobalt 7.2 on their system, which has improved the driver installation. Second, customers can manually install the Gadget. Manual installation instructions are below – this should feel very similar to the process used to install the Smartfade driver on SmartSoft.

To install the Gadget driver manually:

  1. Go to Run and type “devmgmt.msc”
    Alternate: in the Start Menu, search for Device Manager
    devmgmt
  2. In Device Manager, locate the entry for the Gadget. It may show up in ETC Usb Interfaces or in Other Devices.
    Device Manager
  3. Right click on it and choose Update Driver. If there isn’t an option available for Update Driver, select Properties instead and choose Update Driver from the tabs.
    Update Driver
  4. In the dialog, choose “Browse my computer for driver software”
    driver software
  5. Click Browse and navigate to the HighSpeed_Pipeline_Drivers folder. (C:\Program Files\ETC\Highspeed_Pipeline_Drivers or C:\Program Files (x86)\ETC\Highspeed_Pipeline_Drivers). Click Next.
    Gadget drivers
  6. The computer will load the drivers and the Gadget should now show up in the ETC Usb Interfaces section. 
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