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Electronic Theatre Controls Inc

Why Is Tab 37 (sACN Output Viewer) Showing Incorrect Priority?

Symptoms/Issue

I have an sACN source with a higher priority than my Eos console, however Tab 37 continues to show Eos as the winning source. 

The devices I am trying to control respond to my higher priority sACN source and do not respond to my Eos source. 

Explanation

If you have established that network connection between your devices is solid, you may be experiencing a priority mode issue. 

Eos consoles use Per Address sACN priority mode on patched addresses by default. If a device does not support Per Address priority, it will use Per Port/Universe priority. You may check the sACN priority mode of your sources using sACNview (pictured below). 

(example)

sacn_priority.PNG

Related Links

The article linked below includes steps on how to change your Net 3 Gateway's sACN priority mode. 

"Using a Net3 Gateway for DMX Input with higher sACN priority" [CLICK HERE]