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Electronic Theatre Controls Inc

Setting up a Loaner Express Console or Brick

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Thank you for taking advantage of ETC's loaner program. The steps below will guide you through setting up your new loaner and prepping your unit to ship for repair. If you run into any issues while following the setup process, please contact ETC Technical Services and hold off on sending your unit in (providing it's still functional enough to get by) until we can resolve the issue.

Saving your Showfile

Regardless of whether you're receiving a whole console or a brick, save your show to a 3.5" floppy disk if you are able. If you don't have one, floppy disks can be purchased on floppydisk.com.

Your data is your responsibility; ETC will not be held liable for loss or corruption of show data incurred during the repair process. In addition, once your console has been sent to ETC, it can be difficult or impossible to save your show data and send it to you. As such, it is imperative that you back up your data according to the instructions in this article before you send your console in for repair. Likewise, please make sure to retrieve any data you need from your loaner before returning it to ETC.

Note-Icon.png If you received a whole console as your loaner, skip to Loading your Showfile.

Transferring the Brick

Once you have saved your showfile to a floppy disk, you can follow the directions here to transfer the loaner brick onto your console facepanel.

Loading your Showfile

After setting up your loaner brick or console, follow the directions here to load the new file and send your unit to ETC.

Shipping Your Unit for Repair

Once you've followed the instructions to set up your loaner and are satisfied that it's working, pack up your unit in the box the loaner came in. Please send only the items on the repair order; unless instructed otherwise, do not send in any accessories, cables, or peripherals. If you do not have the appropriate packing material, contact ETC Technical Services.

Please ship to:

ETC, Inc
ATTN: RMA# <your RMA number>
3031 N Pleasant View Rd
Middleton, WI 53562