Explanation of Issue
This most likely has to do with the size of the SD card. SmartFade and SmartFade ML consoles running 3.0.0 software or lower only support non-SDHC (2GB or less) cards. Consoles running 3.0.1 or higher do support SDHC (up to 32GB). If you're running earlier software you can either update the software or acquire a non-SDHC card.
![Note: Note-Icon.png](https://support.etcconnect.com/@api/deki/files/26/Note-Icon.png?revision=1&size=bestfit&width=40&height=40) |
Certain brands classify 2GB as SDHC while other brands do not. ETC recommends using 1GB or less as a result.
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