Repair Customer Drop Off

Please set up a repair with your favorite ETC Dealer BEFORE coming to our factory to drop your unit off for repair.  To set up a repair, contact your favorite ETC Dealer.

This process is in place due to COVID-19 Response.  This article will be updated as conditions change.

• Contact ETC Technical Services to let someone know who will be coming and at what date and time.  We can be reached at 800-688-4116. 
• Go to ETC Shipping door on the Northeast side of the building.  This is marked Door 11.
  • Head south on Pleasant View Rd and enter driveway with "No Trucks" sign, near large glass side of building.
  • Follow the drive to the rear of the building, heading right.
  • Past the new edition you should see a loading dock and door 11.
  • Park and ring bell.
• A member of the team will come bring your package to you, or take your repair if you are dropping off.  Please do not enter the building.
  • This team member will confirm your RMA or Order number.
     

Receiving Process

• Receiver will tag and sort package to be delivered 
  • Receiver can sign documents to verify proof of delivery
  • Receiver will ask where package came from and contact person info
  • Receiver will go to Returns for help on package location delivery verification 
• Receiver will put on traveler with destination for package
  • Forklift or Tugger will deliver package