Repair Customer Drop Off

Please set up a repair with your favorite ETC Dealer BEFORE coming to our factory to drop your unit off for repair.  To set up a repair, contact your favorite ETC Dealer.

• Receiving hours:  Monday - Friday 6:30am- 3:00pm

• Go to ETC Receiving Dock on the southeast end of the building (see map below)
  • Head south on Pleasant View Rd and enter driveway with “ETC Receiving” sign
  • Follow the driveway to the back side of ETC
  • Park at garage door marked 22 and ring the doorbell
• Receiving desk is to the left as you enter the building
  • Receiver will need to know destination for package: Repair, or Return of loaner equipment

• ** Any deliveries outside operation hours will need to be arranged prior to delivery**

Receiving Process

• Receiver will tag and sort package to be delivered 
• Receiver can sign documents to verify proof of delivery
• Receiver will ask where package came from and contact person info
• Receiver will go to Returns for help on package location delivery verification 
• Receiver will put on traveler with destination for package
• Forklift or Tugger will deliver package