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Electronic Theatre Controls Inc

Repair Customer Drop Off

Please set up a repair with your favorite ETC Dealer BEFORE coming to our factory to drop your unit off for repair.  To set up a repair, contact your favorite ETC Dealer

This process is in place due to COVID-19 Response.  This article will be updated as conditions change.

  • Contact ETC Technical Services to let someone know who will be coming and at what date and time.  We can be reached at 800-688-4116. 
  • Go to ETC Shipping door on the Northeast side of the building.  This is marked Door 11.
    • Head south on Pleasant View Rd and enter driveway with "No Trucks" sign, near large glass side of building.
    • Follow the drive to the rear of the building, heading right.
    • Past the new edition you should see a loading dock and door 11.
    • Park and ring bell.
  • A member of the team will come bring your package to you, or take your repair if you are dropping off.  Please do not enter the building.
    • This team member will confirm your RMA or Order number.
       

Receiving Process

  • Receiver will tag and sort package to be delivered 
    • Receiver can sign documents to verify proof of delivery
    • Receiver will ask where package came from and contact person info
    • Receiver will go to Returns for help on package location delivery verification 
  • Receiver will put on traveler with destination for package
    • Forklift or Tugger will deliver package
       

 

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