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Electronic Theatre Controls Inc

Repair Customer Drop Off


Please set up a repair with your favorite ETC Dealer BEFORE coming to our factory to drop your unit off for repair.  To set up a repair, contact your favorite ETC Dealer

  • Receiving hours:  Monday - Friday 6:30am- 3:00pm

  • Go to ETC Receiving Dock on the southeast end of the building (see map below)
    • Head south on Pleasant View Rd and enter driveway with “ETC Receiving” sign
    • Follow the driveway to the back side of ETC
    • Park at garage door marked 22 and ring the doorbell
  • Receiving desk is to the left as you enter the building
    • Receiver will need to know destination for package: Repair, or Return of loaner equipment
  • ** Any deliveries outside operation hours will need to be arranged prior to delivery**


Receiving Process

    Receiver will tag and sort package to be delivered 
  • Receiver can sign documents to verify proof of delivery
  • Receiver will ask where package came from and contact person info
  • Receiver will go to Returns for help on package location delivery verification 
  • Receiver will put on traveler with destination for package
  • Forklift or Tugger will deliver package
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